Social Viral delivers rights to our customers and we have a clear refund policy. As per our refund policy; you will get a full or partial refund only in case we are unable to deliver your order at the given time after your order placement.
If we deliver your order instantly and on time, we will not make any refund. As per our refund policy, we only issue refunds if we have not placed the order. But if your order is in the queue or in the process, then we cannot refund you.
FAQs
Is it possible that consumers can get a Refund?
Yes, but under specified conditions, we offer either a partial or full refund.
What are the criteria for issuing a refund by Social Viral?
If an order is not delivered by us due to any systematic or technological error or issue at our end, then you can request for refund.
What if I change my mind after the completion of my order? Can I drop it and get a refund?
No, once you have placed the order, you cannot request for refund.
In which conditions, buyers would not be able to get a refund?
The followings are the circumstances under which customers cannot request a refund from us:
- After complete order delivery from us, you would not be able to get a refund.
- Any refund request made after 14-days of order delivery would not be considered in any way.
- If there is late delivery from us (usually our 90% deliveries are on time, but it can be delayed 2-3 days due to technical issues); it does not mean that you will get a refund.
- Any drop-down in followers would be subjected to refill and would not be refundable.
- If there would be any community violation by consumers, then we are not supposed to give a refund.
- In case of any miscommunication or dispute with our customer support team, we would not consider your application.
Social Viral is among those few top-notched brands where customers have the greatest satisfaction. It all made possible with our sheer determination and seamless customer experience. 95% of our orders go to completion without any hiccup, but if any technical error occurs, then we are putting a smile on your faces. Here are some important points to consider for the refund policy defined by Social Viral:
- No refund is applicable to free credits. At Social Viral, we reserve the right to encounter our customer satisfaction. We process all refunds with diligence and with our owed process.
- No refund request made after 14 days of using our services would be acceptable in any way.
- We are not supposed to refund if order delivery is completed. If you observe a decrease in followers after a few days, you can ask for a refill.
- In some cases, followers can unsubscribe your account, you can contact our customer support about that. You cannot claim any refund in this situation.
- There might be a little delay in delivering services rather than the outlined date on our website’s order page. It is normal. Feel free to contact our support team if you aren’t getting on-time delivery. Our team will find a possible solution for that. You cannot claim a refund in this case.
- In case of any kind of interruption or failure of delivery during the order completion, no partial or full refund will be provided until the complete order delivery.
- You will get a warranty only for the last made order.
- We are not accountable for a refill in case followers dropping occurs below the start count of the last order.
- We will be unable to reimburse payment if clients change their profile to “private”.
- Late delivery will never mean you will get a refund.
- The proceeding of refunds would occur through our customer support agents. You can contact them directly by filling out the “contact us” form.
- As you submit your refund complaint, our support team will review your application and inform you of our decision within 1-2 business days. But Social Viral is under no obligation to fulfill your reimbursement request under these circumstances.
- The final refund decision taken by our team would be on basis of content quality and may vary from case to case.
- Our support team will review your request before replenishment and it may take 1-2 business days depending upon your package size.
- As a buyer, it’s your sole responsibility to set your account privacy as “public” while using our services. In this case, we will not be accountable for any damage, delay, or drop.
Our 100% money-back guarantee is valid for 14 days from purchasing date. And this guarantee is only applicable if we are 100% unable to deliver the service ordered from us. After 14 days, we will not do any refill or refund for any case. We send refills to the Instagram account with the original username. So if you made changes to your Instagram username, we will not be responsible for a free refill.
By purchasing from Social Viral, you should clearly agree that; 1. You understand and decide by yourself about what you are buying. 2. You will not register any dishonest dispute via PayPal, credit card, debit card, or bank. Our payment method is secured and encrypted with SSL. The PayPal gateway used by Social Viral for getting payments is safe and verified. But, you can use your credit card, debit card, PayPal account, bank account, or any other payment source for making the purchase.
Consumers should acknowledge that Social Viral will not be responsible for any chargebacks, conflicts, or payment reimbursement without addressing your case through our customer support team. Any fraudulent attempt to register a dispute or cashback would result in authoritative actions taken by us. And we have the right to reset all the followers/likes/views/comments, eliminate your Instagram account or permanently banning of your account. It is our customers’ responsibility to read out thoroughly and understand our Refund Policy, FAQs, and Terms, and Conditions before placing the order. In case, you are unable to understand any point about our refund policy, you can directly consult our customer support for guidance.